Take a look at the copy here http://www.fonesure.com/business/index.html
In particular the passage that reads: "Replacement handsets provided within 48 hours with a 7-10 day turnaround for repairs."
Turns out I'm mis-reading this. It doesn't in fact mean that within 48 hours of me reporting that my phone is broken, I will receive a replacement and if it can be repaired, it will be done so in 7-10 days.
What it actually means is that I phone them up, report the fact that the phone is dead. They then email me a claim form which I have to fill in, print out and post (yes, post in 2011) back to them. This should be with them tomorrow, let's say 24 hours.
They then send the claim form through to the claim assessment department, who will then (if everything is in order) send me a bag in which to send off my phone, so another 24 hours minimum.
On receipt of this bag, I then package it up and send, at my own cost, recorded delivery off to the repair department. Another 24 hours.
They then look at the phone and if it can't be repaired (I guarantee it can't) they will inform me "usually within 48 hours but up to 10 days" - let's give them the benefit of the doubt and hope that they will do this in the 48 hours I was quoted on the phone.
After this, they then say they will have a replacement phone to me within 48 hours.
So, at best - a replacement phone will be with me in 168 hours. At worst, 384.
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